Restoring calm & balance in your life

Welcome to Become Calm Reflexology in Ashford, Kent. Providing Complementary, Holistic and Individualised Reflexology treatments for health, relaxation and renewal.

My name is Sam Hayden and I am a fully qualified and insured Reflexologist based in Ashford, Kent. I trained with Wye Reflexology Academy on the Level 5 Diploma, which is the highest accredited reflexology qualification in the UK. I am also a full member of the Association of Reflexologists.

I work from a peaceful treatment room at Touch2Heal at Evegate Business Park, Retail & Artisan Village, Smeeth.


Whether you are looking for support with an existing health condition, want to reduce your day-to-day stress levels and Become Calm or would just like a little "me" time, my aim is to get you feeling happier, healthier and energised with specially-tailored reflexology treatments.

I predominately work in female health and wellbeing (fertility, maternity, hormone imbalances, menopause) with a particular interest in relieving anxiety and stress.

I discovered reflexology myself when I was having difficulty conceiving my second child. I found reflexology to be such a supportive and relaxing treatment, which helped to reduce my stress and anxiety, rebalance my hormone levels, improve my sleep and helped me to identify and make positive changes in my life. Reflexology supported me throughout my pregnancy and beyond and this experience inspired me to train in reflexology and share this wonderful treatment with others.


I am also an Independent Consultant for Neal's Yard Remedies Organic. Products are available for clients to purchase via my webshop (click on logo below to access)

My Location & Contact Details

I work from a peaceful treatment room at Touch2Heal at Evegate Business Park, Retail & Artisan Village, Smeeth.

There is ample free parking available and my treatment room is based on ground floor so is easily accessible.

Please get in touch if you would like to discuss how reflexology may help you. You can contact me via email or phone or via the enquiry form.

Tel: 07834 837 647

Email: sam@becomecalm.co.uk

Enquiry Form

Frequently asked questions

How many treatments will I need?

Everyone is different and the response to reflexology can be immediate but more frequently benefits are seen after 4-6 sessions. Regular weekly treatments are recommended for the body to properly begin the self-healing process. Following an initial consultation I will suggest the number of reflexology sessions I think we should undertake. My aim is to work with you to improve your health and wellbeing and then to maintain improvements.

Terms of Booking and cancellation policy?

Terms of Booking:

  • Payments to be made at the point of booking.
  • Cancellations need to be made at least 48 hours before appointment time. Refunds will not be provided for cancellations with less than 48 hours notice. Payments made for rescheduled appointments will be carried forward to new appointment time if within the 48 hour notice period or if you are unable to attend due to an infectious illness. Please advise me as early as possible by text message if you are unable to attend your appointment.
  • Refunds will not be provided to clients who do not arrive for appointments or fail to provide notice.
  • Prepaid treatments / block bookings / gift voucher appointments not attended by clients will not be refunded or carried over.
  • Please do not book or attend appointments if you are feeling unwell of if you are displaying symptoms of COVID-19 or any other infectious illness.
  • Please arrive just before your appointment time.
  • Please wear a mask if you are able to.
  • By booking an appointment with me you are agreeing to my Privacy Policy which can be found below.
Can you diagnose my health problems?

Reflexologists cannot claim to diagnose or cure. We work holistically, treating the whole person, not the condition. During a treatment we can identify which parts of the body are working well and which are not. Sometimes reflexology will highlight a specific area which is struggling or working hard to maintain your wellbeing. I will discuss any findings with you at the end of your treatment.

Privacy Policy (GDPR)

YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

 

GDPR (implemented by DPA2018 in the UK) brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

 

Data Controller Contact Details: Samantha Hayden, 07834 837647

 

The Purpose of processing Client Data

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. 

 

Lawful Basis for holding and using Client Information

 

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice. As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is:

for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

 

What information I hold and what I do with it

 

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information (which I will take from you at first consultation)
  • Treatment details and related notes (which I will take after each consultation)

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

 

How Long I Retain Your Information for

 

I will keep your information for the following

  • ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
  • law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

 

 Your data will not be transferred outside the EU without your consent. 

 

Protecting Your Personal Data

 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

 

I will contact you using the contact preferences you give me in relation to:

  • Appointment times                                                                                        
  • Reflexology information or information related to your health       
  • Special offers and promotions   (you may unsubscribe from this at any time)

 

Your Rights

 

GDPR gives you the following rights:

   

  • The right to be informed: To know how your information will be held and used (this notice)
  • The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it. 
  • The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you
  • The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information
  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making and profiling.
  • The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

If you wish to exercise any of these rights, please use the contact details given above.

 

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

 

 

THERAPIST’S RIGHTS

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.


What happens in a treatment? Do I need to undress?

Reflexology is performed entirely on the feet, ankles or hands, so the most you’ll have to do is take off your socks and roll up your trousers! During the treatment the client lies on their back on a massage table, supported by pillows.


And don’t worry - reflexology doesn't tickle! Many clients come to me with ticklish feet or worried about their feet being touched, but find they can relax and enjoy the benefits of reflexology.

Does reflexology hurt?

You might find some areas feel sensitive to the touch, but reflexology does not involve extreme pressure in the way something like a sports massage might. As a therapist I will be aware of the status of your feet, noticing how they feel, the temperature and colour. All these things play a part in understanding which areas of your body require a bit more care and attention.

Should I keep on having reflexology?

Not necessarily, but after an initial course of treatment many people choose to check in monthly for a top-up, to help maintain their general well-being, or as a scheduled 'de-stress'. Other clients will get back in touch if they start feeling aches and pains, arranging treatments as and when they need them.

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